Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		Captaris® Alchemy®: Document Management Software by Captaris, Inc.. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris, Inc..
		BIG-IP Web Application Security Manager by F5 Networks. The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery more... >> Discover more offerings from F5 Networks.

Topics Related to Your Search

Customer Service (General) | Customer Self-service/ e-Self Help | On-line Customer Support | Customer Relationship Management (CRM) | Authentication / Password Management | Help Desk and Call Management | Call Center Management | Workflow Automation | Application Security | Identity Management/ User Provisioning

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Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance by Infor March 2008 - (Free Research) Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView IT HelpDesk by Extraview Corporation ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation With Epicor Procurement, requisitioners have access to approved catalogs with pre-negotiated items and prices. Buyers and CFOs can sleep better at night knowing that Procurement ensures organizational compliance to purchasing rules. The result is better control with less work on everyone's part.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ShopVue - Time and Attendance for Manufacturing by Casco Development, Inc. Employees easily record attendance on devices like: entry-way terminals, bar-code scanners, desktop computers via web browser or other devices. All information is instantly validated and can be exported to your payroll service. This module also supports incentive based/piece-rate pay environments, as well as self-service and overtime management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

DEMO: Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (DEMO) VIEW ABSTRACT | GO TO DEMO

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Improvements You Can Make Right Now to Enhance Your Customers' Experience by Cisco Systems, Inc. October 2008 - (Free Research) This document explains the three steps you can take to help ensure a positive Web experience for your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Keys to a Successful Identity and Access Management Implementation. by CA August 2008 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Reduce Gross Payroll Expenses by 1-5% with Infor HCM Time & Attendance by Infor March 2008 - (Free Research) View this Webcast to discover how a time and attendance solution can help enterprises accurately calculate gross payroll and comply with complex regulations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate Your Business with WebSphere Portal Accelerators by IBM August 2008 - (Free Research) This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation. (VIDEOCAST) GO TO VIDEOCAST

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task. (WHITE PAPER) GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara® Track-It! 8 Overview Webinar by Numara Software March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Key Issues in Messaging Archiving by Sunbelt Software September 2008 - (Free Research) This document describes key issues in the archiving industry, including some of the reasons for archiving messages and some of the drivers in the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LoadPro: Consultative Load Testing by Keynote Systems With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Foundation of High-Value Business Intelligence: A Description of the WebFOCUS 7.1 Architecture by Information Builders June 2008 - (Free Research) Good architecture for information systems is as important as good engineering is for automobiles and with good architecture, applications can be scaled up with less hardware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eTSS - Web Based Electronic Time Sheet Management Software by GHG Corporation GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.  (ASP) GO TO DETAILED REPORT

IBM Cognos 8 Business Intelligence MidMarket Reporting Packages by Cognos, an IBM Company October 2008 - (Free Research) IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changing the Game: 4 Ways to Unlock Your Employees' Performance Potential by SuccessFactors February 2008 - (Free Research) Discover four proven ways you can tap into - and manage - the full potential of every employee. FREE eGuide - download today! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eGuide: The Secret to Effective, No-Hassle Performance Reviews by SuccessFactors February 2008 - (Free Research) A solid performance review process is absolutely critical to the ongoing success of your company. This paper will serve as your roadmap for implementing an easier, more effective employee performance review process at your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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